Return Processes and Procedures

Returns are carried out in accordance with the legislation in force and with the contractual arrangements between the parties, taking into account any special storage requirements and the time elapsed since the product was first dispatched. (Regulation on Pharmaceutical Warehouses and the Products Held in Pharmaceutical Warehouses, published in the Official Gazette dated 20/10/1999 and numbered 23852)

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  Human medicinal products that have left the responsibility of the pharmaceutical warehouse are accepted back into saleable stock only if all of the following are confirmed.

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  That the human medicinal products are in unopened and undamaged secondary packaging and in good condition; that their expiry dates are acceptable, and that they have not been recalled or returned due to a quality defect,

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  That products returned from a customer without wholesale distribution authorisation (pharmacy, hospital, etc.) have been returned within an acceptable period / the period stated in the contract,

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  That the customer has demonstrated that the human medicinal products have been transported, stored and handled in accordance with their special storage requirements;

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  That the trader has reasonable evidence that the product was supplied to the customer (through copies of the original delivery note or by providing invoice numbers as a reference, etc.), that the batch number of products bearing safety features is known, and that there is no reason to believe the product is falsified.